Privacy Policy

Effective Date: March 3, 2026 | Last Updated: March 3, 2026

El Cubano Market ("we," "us," or "our") operates the website elcubanomarket.com. We are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We may collect the following types of information when you visit or interact with our website:

Personal Information: Name, email address, phone number, and mailing/delivery address when you place an order, make a reservation, or contact us.
Payment Information: Credit/debit card details or other payment data processed securely through third-party payment processors. We do not store full payment card numbers.
Usage Data: Browser type, IP address, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.
Communications: Any messages or inquiries you send us through contact forms, email, phone, or text message.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders or reservations
Respond to your questions and customer service requests
Send order confirmations, updates, or promotional messages (you may opt out at any time)
Send SMS/text messages and make phone calls for business communications (with your consent)
Improve our website and services
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We do not share your phone number or opt-in data with third parties for their own marketing purposes. We may share your information only in these limited circumstances:

Service Providers: Payment processors, email platforms, SMS/phone communication providers, and delivery services that help us operate our business, bound by confidentiality agreements.
Legal Requirements: When required by law or to protect our legal rights.

4. SMS / Text Message Communications

How You Opt In

By providing your mobile phone number on our website, contact form, or at our location and agreeing to receive text messages, you consent to receive SMS messages from El Cubano Market. These messages may include:

Order confirmations and status updates
Reservation reminders
Promotional offers and specials
General business communications

Message Frequency

Message frequency may vary depending on your interactions with us. You may receive up to 4 messages per month for promotional communications, plus transactional messages related to your orders or reservations.

Message & data rates may apply. Check with your mobile carrier for details on your plan's messaging rates.

How to Opt Out of SMS

You may opt out of receiving text messages from us at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts will be sent.

To re-subscribe, reply START at any time.

Need Help?

Reply HELP to any of our text messages for assistance, or contact us directly using the information in Section 10 below.

5. Phone Communications

By providing your phone number, you consent to receive calls from El Cubano Market for purposes including order confirmations, reservation follow-ups, and customer service. You may opt out of phone communications by:

Informing us verbally during a call that you do not wish to be contacted
Sending a written request to our email or mailing address listed in Section 10
Requesting removal by replying STOP to any text message

We will honor all opt-out requests within 10 business days.

6. Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your personal data
Opt out of SMS, phone, or email marketing communications at any time

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy, wish to opt out, or want to update your communication preferences, please contact us:

El Cubano Market
Website: elcubanomarket.com
Email: info@elcubanomarket.com